This Refund and Cancellation Policy applies to all subscriptions purchased on TGJoin, operated by DigiRG. By purchasing a subscription, you agree to the terms outlined in this policy.
1. Subscription Model
TGJoin offers monthly subscription plans. Your subscription provides immediate access to the platform's features for the duration of the billing cycle. Subscriptions begin immediately upon payment confirmation.
2. Free Plan
The Free plan does not involve any charges and therefore no refund policy applies. Free plan users can upgrade to a paid plan at any time.
3. Cancellation Policy
- You may cancel your subscription at any time from your Account Dashboard under the Billing section.
- Upon cancellation, your subscription will remain active until the end of the current billing cycle.
- After the billing cycle ends, a 7-day grace period will begin. You may renew within this period without data loss.
- If not renewed within the grace period, all your landing pages and associated data will be suspended.
4. Refund Eligibility
Because TGJoin provides instant digital access to its software, templates, and analytics tools upon payment, refunds are evaluated on a case-by-case basis under the following conditions:
Eligible for Refund
- Technical Fault: You were charged but were unable to access paid features due to a verified platform technical issue that our team could not resolve within 48 hours.
- Duplicate Charge: You were accidentally charged more than once for the same billing cycle due to a payment processing glitch.
- Requests within 24 hours: If you purchased a plan by mistake and have not created more than 1 page or generated any clicks, you may request a refund within 24 hours of purchase.
Not Eligible for Refund
- Requests made after 24 hours of payment (except for verified technical faults).
- Accounts that violated our Terms of Service (e.g., distributing spam or illegal content).
- Partial months or unused portions of a billing cycle after cancellation.
- Lack of usage or change of mind after actively using the features.
5. How to Request a Refund
To request a refund, contact us within the eligible timeframe at digirgyt@gmail.com with the following details:
- Your registered account email address
- Invoice ID or Razorpay Payment ID
- Date and amount of the transaction
- Reason for the refund request
6. Refund Processing Time
Approved refunds will be processed through the original payment method within 5–7 business days. The time taken for the amount to reflect in your bank account depends on your payment provider / bank.
7. Contact
If you have any questions regarding this policy, please reach out to our billing team at: digirgyt@gmail.com
